Privacy Policy
Your privacy is important to us. Please read this policy carefully.
RK Medical Aesthetics ("we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal and personal health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).
1. Information We Collect
We may collect the following types of information to provide safe, effective, and personalized care:
Personal Information
- Name, date of birth, contact details (phone number, email, address)
- Emergency contact information
- Payment and billing information
Personal Health Information
- Medical history, medications, allergies, and treatment records
- Consultation notes, consent forms, and treatment plans
- Before-and-after photographs (with your consent)
- Appointment history and clinical communications
Website & Digital Information
- Online booking details
- Website usage data (cookies, IP address, analytics)
- Communications via email, phone, SMS, or social media (when applicable)
2. How We Use Your Information
Your information is used only for purposes that a reasonable person would consider appropriate, including to:
- Assess your suitability for treatments
- Provide medical aesthetic services safely and effectively
- Communicate appointment reminders, follow-ups, and post-treatment care
- Maintain accurate medical records
- Process payments and insurance claims (if applicable)
- Meet legal, regulatory, and professional obligations
- Improve our services and patient experience
We do not sell or rent your personal information.
3. Consent
We collect, use, and disclose your information with your knowledge and consent, except where permitted or required by law. Consent may be expressed (written or verbal) or implied, depending on the circumstances.
You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide care.
4. Disclosure of Information
We may disclose your information only when necessary, including:
- To healthcare professionals involved in your care
- To service providers (e.g., electronic medical record systems, payment processors) who are contractually obligated to protect your privacy
- When required by law, regulation, or court order
- To protect your safety or the safety of others
All third parties are required to maintain confidentiality and appropriate safeguards.
5. Safeguards & Security
We take reasonable administrative, technical, and physical measures to protect your information, including:
- Secure electronic medical records
- Restricted access to personal health information
- Password-protected systems and encrypted data where applicable
- Staff training on privacy and confidentiality obligations
6. Retention of Information
We retain personal and personal health information only as long as necessary to fulfill its intended purpose and to meet legal and regulatory requirements. Records are securely destroyed when no longer required.
7. Access & Correction
You have the right to:
- Request access to your personal or personal health information
- Request corrections if information is inaccurate or incomplete
Requests must be made in writing and may be subject to verification of identity and applicable legal exceptions.
8. Website Cookies & Analytics
Our website may use cookies or similar technologies to improve functionality and understand website usage. You may adjust your browser settings to refuse cookies; however, this may affect site functionality.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website or upon request.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Privacy Officer
RK Medical Aesthetics
#304-250 Dundas Street West, Mississauga, ON L5B 1J2